Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01283 217 036
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01283 217 036 or on our appointments line: 01283 226964
- use your NHS account (through the NHS website or NHS App) or Systmonline to book an appointment, screening test or vaccination
- visiting the surgery
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
When booking an appointment please bear in mind the following:
- Please book your appointment in plenty of time
- We will do our best to keep to the appointment time, but emergencies do occur
- Children should be accompanied by an adult
- If you need to see the doctor urgently, please explain this when you book your appointment
- A routine appointment is 10 minutes long and for one problem, if you have two problems or a complicated problem please book a double appointment
- Each appointment is for one person only. Please book separate appointments for each person
- Most of the GPs are happy to carry out telephone consultations. Please contact the practice for details
Extended access service
For more information about extended access service, please visit our extended access service page.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Systmonline
- phone us on 01283 217 036 during opening times
If you don’t turn up for an appointment and have not contacted us to cancel the appointment, you will receive a letter from the surgery reminding you to cancel appointments in advance. If you miss three appointments without cancelling them you will be asked to register at another surgery.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are made for those patients, who, because of their condition, cannot get to the surgery.
If you would like to discuss if a visit is necessary please telephone reception on 01283 217036 before 10am whenever possible.
Late requests will mean the visit may not be made until the next day.
Please remember that several patients can be seen at the surgery in the time it takes to do a home visit.
